FAQ

How often do you guys get new inventory?

-We get new items weekly!

Do you order more when an item sells out?

-We typically do not re-order anything because we want our customers to have unique pieces and not feel that everyone has the same clothes! Occasionally we will get an item that sells out in a day or so that we will try to re-order.

How do you pick what to buy?

-We do our best to stay on trend and find pieces that fit the "Jolie" brand. If we love it then we think you will too! :)

Return policy?

-14 days for a full refund. Please ensure all tags are attached and you have your receipt! If it is after 14 days we will issue a store credit.

Shipping? Do you ship internationally?

-We do not ship internationally right now but hope to in the future!

How does your sizing run?

-We currently carry sizes XS-L. Each brand has their own sizing standards so sometimes styles may fit bigger or smaller than others. We do our best to note if something runs big or small in our descriptions. If you are in the store, just ask us and we can help you figure it out! Right now we do not offer any petites or plus sizing but hope to expand in the future.

What happens if I receive a damaged item?

-Our intent is that this never happens since we inspect each item before shipping, but sometimes items can get damaged in the mail! If so, please let us know right away so we can figure out how to solve the problem together whether it is sending a new item or offering a refund, etc.

Do you guys offer promo codes or discounts?

-Yes! We will always post about any sales on our social media channels. These are typically around holidays but sometimes we will do surprise sales. Follow us on our instagram @jolieoccasions for the latest news!

What is CarbonClick?

-CarbonClick is a company that helps people offset the carbon emissions of their purchases! When you buy a carbon offset with your purchase it goes towards projects that reduce the carbon in the atmosphere such as funding native forest regeneration or renewable energy. This is our small way of helping the planet and doing our part to reduce our carbon footprint!