Return Policy
We will accept returns of unworn clothing items with original tags attached and clear garment packaging with SKU label.
Return requests must be initiated via email within 7 days of receiving all items in the order. The first day of the return window starts the day tracking shows as delivered. Please email us at info@jolieoccasions.com with "Return Request Order #____" in the subject line.
Items must be shipped back to us within 7 days of receiving a Return Authorization number to qualify for a full refund (minus shipping costs).
Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
Shipping and handling charges are non-refundable.
Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
Please allow us 5 - 7 business days from the day we receive the returned package to process the return.
We will email you after the return has been processed!